Healthcare’s latest innovation is leading that shift. Our new True IP Call Points with built-in Real-Time Location Services (RTLS) bring location awareness directly into the nurse call system itself, no separate platform, no bolt-on hardware, no fragmented data. It is a single, intelligent point of care that knows who is in the room, what is happening, and what should happen next.

This is what the future of nurse call looks like.

Why RTLS belongs inside the nurse call system

For years, RTLS has lived in a world of its own. Facilities that wanted location intelligence had to invest in standalone tracking platforms, integrate them with existing nurse call infrastructure, and then hope the two systems talked to each other reliably. The result was often partial visibility, duplicated maintenance, and workflows that still depended on manual button presses.

JCT has taken a fundamentally different approach. By embedding RTLS capability directly into our True IP call points, we have removed the seams. Every call point becomes a location-aware sensor, and every staff badge or resident pendant becomes part of a unified, intelligent network. The data is cleaner, the response is faster, and the experience for clinicians is dramatically simpler.

For Directors of Nursing, that means clearer line of sight over what is happening across the floor. For IT and digital health leaders, it means one platform to support instead of two. For procurement and capital project teams, it means a future-ready investment that consolidates capability rather than adding complexity.

Five capabilities that change how care is delivered

1. Automatic staff presence detection

When a clinician enters a resident’s room, the system knows. There is no need to swipe, tap or press anything. Staff presence is logged automatically, attendance times are captured accurately, and management of bell response data becomes a true reflection of what actually happened, not what someone remembered to record.

2. Hands-free call cancellation

When a staff member walks into a room in response to a call, the call cancels itself. Clinicians can focus on the resident in front of them rather than reaching for a button, and the noise of unanswered alerts drops away. It is a small change in mechanics that produces a large change in the feel of a ward.

3. Duress alerts with location visibility

Staff safety has never been more important, and it has never been more difficult to manage. Our call points give clinicians the ability to raise a duress alert from anywhere within range, with their precise location made instantly visible to colleagues and on-floor responders. Help finds them, fast.

4. Intelligent workflow automation

With location awareness built in, your nurse call system can do more than route calls. It can trigger workflows. Escalate when a call is unattended for too long. Notify the right team based on who is closest. Adjust priorities based on real-time staffing on the floor. The system becomes an active partner in care delivery rather than a passive notification channel.

5. Comprehensive reporting with room-level accuracy

Every interaction is captured at the room level, giving leadership a level of insight that was previously impossible without manual auditing. Response times, dwell times, duress events, escalations, and staffing patterns all become visible, measurable, and improvable. For accreditation, quality improvement, and operational planning, the data is finally there when you need it.

Built for the realities of Australian healthcare

We have designed these call points for the environments our customers actually operate in. They work in busy public hospitals, in residential aged care homes, in private hospitals, and in community and disability settings. They use existing IP infrastructure, integrate with mainstream electronic care platforms, and meet the standards Australian providers are required to demonstrate against.

Most importantly, they are designed to feel familiar from day one. Clinicians do not need to learn a new device. The call point looks and behaves like the trusted equipment they already use, with a quiet layer of intelligence working in the background to make their day easier.

Where this takes your facility next

Embedding RTLS into the call point is more than a product upgrade. It is a foundation for the next decade of digital healthcare. Once your floors are location-aware, you can build on it: predictive staffing, automated documentation, safer lone-worker policies, smarter rostering, and richer integration with electronic medical records and care management systems.

The facilities that move first will set the new benchmark for safety, efficiency and visibility. The technology is ready. The question is whether your nurse call system is ready to be part of it.